Our client in the insurance industry is looking for a collaborative, technical and forward thinking leader for our Technical Operations (Tech Ops) team! They want someone who can support our growing company of almost 500 employees (and counting!) by overseeing their Tech Ops team in NYC and growing population of remote workers. The ideal candidate is someone who has experience in a cloud first, SaaS based environment, and has led IT teams through a company’s high-growth period.

In this role, you will…

  • Analyze the company’s current technology infrastructure and create/adopt an IT roadmap that aligns with the company’s strategic plans
  • Create the future Tech Ops organization plan and scale the team to satisfy business objectives
  • Formalize process and procedure, including standardization and reduction of complexity
  • Manage the day-to-day operations of the Tech Ops department, which includes our IT Support, Systems Engineering and Project Management teams
  • Partner with cross-functional stakeholders across a variety of departments on technical solutions addressing the needs of a scaling business
  • Create, manage and be held accountable for the Tech Ops budget, including managing vendor relationships and contract negotiations
  • Establish, track and report on KPIs for the team
  • Partner with the Security team to ensure that we are always improving the security posture of our environment, while also increasing operational efficiencies for our end users

We’d love to hear from you if…

  • You have 10+ years of professional experience in IT with a strong technical knowledge of MacOS, Windows, and a wide variety of SaaS solutions (e.g. G-Suite, JAMF, OneLogin, Bettercloud, Slack, Keeper, Atlassian, etc)
  • You have 5+ years experience managing a small-medium sized team, including hiring team members, mentoring them, and conducting performance reviews
  • You have experience leading teams at a high growth startup organization
  • You have a sense of urgency and high level of proven productivity in a fast-paced, ever-changing environment
  • You’re known as someone who establishes priorities with clear responsibilities and consistently delivers on established goals and objectives

If interested, Please apply within or you can share your updated cv in word document to

Job Location: New York USA

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