Our Client, a reputable telecommunications internet service provider, is urgently recruiting for the following position
Job Title: General Manager, Customer Retention Unit
Reporting To: Chief Operating Officer
The General Manager, Customer Retention Unit will be responsible for providing thoughtful leadership, business judgement, and analytical insight to support customer centric initiatives, coordinating and management of processes and functions and plays a vital role in improving the overall quality of processes and operations within the customer service operation and support team.
The incumbent will be responsible for ensuring that effective measures, guidelines, and strategies are in place and adhered to across the support structure of the business by building and maintaining a working environment which encourages team work, energy and creativity. Assists with the build out of the customer service operations by the continuous improvement of functional standard practices, policies and procedures.
The focus of the General Manager, Customer Retention Unit is strategic and tactical, specific to the;
Knowledge, Skills and Experience:
If suitable/interested please share your updated CV in word version to firstname.lastname@example.org with job title as subject of mail. Referrals are also appreciated.