Lead Digital Transformation

Location:  Lagos, Nigeria

Industry: Financial Services

Grade: Senior Banking Officer

Line Supervisor:  Head Digital and Innovation

Summary:

Define and implement the digital transformation roadmap of the Bank with focus on sales and service productivity and operational efficiency, working across functions to reduce cost to service and improve commercial and sales excellence.

Responsibilities:

• Lead and oversee the development and implementation of an overarching digital strategy and road-map in line with internal goals of the Bank and industry standards.
• Strategically oversee digital goals and integrates them with overall objectives of the Bank and Drive organization-wide change from the ground up, with respect to digital standards and data governance.
• Responsible for achieving the successful delivery of the Banks key digital transformation objectives and Project manage and track complex Bank-wide digital and transformation projects.
• Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in the Banks digital objectives.
• Lead process / customer initiatives for migration of transactions from branches to digital channels to achieve agreed migration targets.
• Owns the digital planning, defining and implementation process for the Bank as well as driving the development and execution of an organically structured digital transformation and data program.
• Work collaboratively with others to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.
• Develop digital framework to be implemented by the bank.
• Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital first solutions.
• Improve the capture, organization, access and management of digital data across the Bank to ensure consistency, accessibility, universal understanding, and accurate interpretation.
• The Lead Digital Transformation answers key questions through digital interactions, and how digital interactions fit into broader customer experiences and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank.
• Lead process / customer initiatives for migration of transactions from branches to digital channels to achieve agreed migration targets.
• Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.
• Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank.
• Run top digital priority projects to improve effectiveness and performance of the bank

Qualifications:

• Strong IT foundation and Critical knowledge of data strategy and how this enables digital
• Experience in project management tools and methodology and ability to conceive innovative technology strategies
• Good understanding of the human element of digital change
• Hands-on transformational experience in a complex organization
• Demonstrated experience in co-designing digital solutions with key stakeholders.
• Awareness of digital customer engagement techniques and success measurements
• Experience in data integrity frameworks, and the application of data standards
• Good understanding of current emerging trends and best practices
• Must be a tech-savvy trendsetter who has innovative ideas to improve customer experience
• Strong analytical and business case development skills
• Strategic thinking and structured problem-solving abilities
• Strong relationship management, organizational and project management skills