Senior Account Manager

Location:  Lagos, Nigeria

Industry: ICT Consultancy

Summary:

The Senior Account Manager shall secure profitable business through proactive business development and management of internal resources based on fundamental understanding of the customers’ business, operations and objectives. The incumbent is to grow incremental and new sales for the Company while simultaneously reducing customer turnover. Serve as the primary relationship owner for top tier client accounts with responsibility for retention and growth. The account manager will prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.

Responsibilities:

Strategic

  • Create exhaustive and convincing strategic proposals that challenges the status-quo and proves clear added-value to management.
  • Identify areas of development in the company’s sales strategies, identify opportunities and understand the market and competitive environment.
  • Source for qualified leads and collect pertinent sales information as well as keeping up with market trends in order to ensure that the business does not lag behind other players.
  • Act as the company’s brand crusader, taking advantage of the relationships and connections that he/she has established to avidly represent the business, share its vision, increase awareness, and establish more relationships.

Operational

  • Increase business revenue and market share by identifying new accounts and constantly increasing sales pipelines
  • Identify new opportunities from within existing accounts, to aid in increasing revenue
  • Manage the Company’s overall relationship with the customer based on fundamental understanding of the customers’ business and stakeholder objectives
  • Manage multiple accounts; develop positive working relationships with all customer touch points
  • Drive client retention, renewals, upsells and client satisfaction
  • Develop long-term business with the customer by building and maintaining key relationships and trust as well as identifying profitable business opportunities based on strategic partnership.
  • Build relationships with senior customer executives to achieve “trusted partner” status and address the entire business needs of the customer
  • Work closely with solutions unit to ensure quality and profitability in delivery
  • Deliver weekly, monthly and quarterly status and results presentations to management
  • Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Qualifications:

  • A degree from any accredited university and minimum 5 years of relevant experience in IT sales. 
  • Proven ability to secure orders in the competitive market
  • Strong business acumen and good insight into customer’s business priorities
  • Excellent sales management capability with key account management or with senior sales management experience
  • A business leader with the vision to create business opportunities in strategically important areas
  • Ability to work closely with the customer in order to identify, sell and agree the business benefit to the customer’s business with a profitable arrangement for both parties
  • Knowledgeable within global ICT industry; possessing the knowledge of markets, products, processes, etc.
  • Strong business and financial awareness to ensure good understanding of implications that various courses of action will have on cost and revenue
  • Result orient with ability to think strategically and work well under pressure
  • Excellent communication, negotiation and presentation skills                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Job Location: Lagos

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