Job Title : SENIOR SYSTEMS SUPPORT ENGINEER
Location: Connecticut
Salary Compensation: $95K/yr. – $105K/yr.
Email Address: usa@oscartemple.com (Share your Resume to this email with the Job title as subject)
Industry: Information Technology
Reports to: Client Technology Manager
About Our Client:
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who can thrive in and contribute to this environment while putting the customer first.
Responsibilities
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Ability to balance projects, support tickets, and R&D initiatives
- Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar product for endpoint threat management
- Understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Exposure to/ability to support workloads in Azure
- Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco
Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
- Experience working in an MSP environment
Qualifications:
- 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- Financial industry experience including familiarity with market vendor applications:
Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Significant experience with Microsoft Azure
- Exceptional written and verbal communication
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than basic understanding of Storage and Virtualization platforms such as Nimble,
Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
- Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
- Advanced understanding of high-level infrastructure design
- Ability to review, recommend, and implement new and emerging technologies to be adopted into our technology stack
- Contribute to new and existing procedures, wiki articles, and build standards
Job Location: CONNECTICUT